Preventive Maintenance

1. Pull up to apartment complex, park by rental office. Do not park in “future resident parking”
2. Open Pest Pac, press time in
3. Walk into leasing office, Greet the leasing agent, ‘Hi, my name is _____ with Environmental Pest Management I’m here today to do your monthly/preventive pest control service. Do you have a list for me? Pick up pest control list with all keys needed. Most Wallick properties will have maintenance handle list, keys & go into all units with technician. Go over any special notes the manager may have regarding service.  Ask for property map if you are not familiar with property
4. Go to unit, maintenance tech will knock on the door 3 times. If tenant answers the door we introduce ourselves (I’m “your name” with Environmental Pest Management) Once tenant allows us in we then inform tenant we are there to provide preventive pest control service. Ask tenant probing question such as, Are you having any pest issues at this time? Inform tenant all people & pets in unit will need to stay away from any treated areas for a minimum of 1 hour following treatment. We do NOT discuss potential treatment plan with tenant. We do NOT discuss other units, unrelated or ongoing issues with the tenant
5. After knocking 3 times if no one comes to answer the door, maintenance tech will then use key to open the door; allow maintenance tech to announce themselves, followed by technician then announcing yourself (I’m “your name” with Environmental Pest Management) Check to see if animals are present, if so make sure they are properly secure in a cage in areas we are not treating. If pets are loose we are NOT to enter unit.
6. For service in multifamily units “Apartment style” After entering into unit a preventive treatment consists of spraying chemical residual around baseboards in kitchen, & bathroom. Also if tenant has emptied out cabinet under kitchen & bathroom sinks, technician then also applies chemical around creases & corners of sink cabinet. For townhome, condo, or duplex units with a basement, technician will also need to spray residual around baseboards & sill plate around piping. While in kitchen, & bathroom areas technician should be looking for signs of cockroach activity. Inspecting around cabinets, appliances & under sink for cockroach fecal matter, egg capsules & live cockroach activity.
7. Following preventive spray in unit, technician will then preform a preventive bed bug inspection. This inspection will need to be done in all living areas of unit such as living room, living room furniture, bedrooms & bedroom furniture. While inspecting for bed bugs technician is only to look for signs of bed bug infestations around baseboards, ceiling, door frames and perimeter of furniture. Technician is not to remove bedding off furniture unless signs of bed bug activity is noticed & technician needs to take a deeper look. At that point technician will need to put back any bedding he/she has removed
8. In preventive maintenance cases where technician has found sanitation issues, live pest activity or signs of active pest activity in unit he/she will then need to document all issues. Documenting these issues will be taking pictures of any sanitation issues, pest activity & then taking a picture of unit number on front door. Following completion of treatment technician will report live findings to leasing agent/manager & put any pictures taken into work order system.
9. Following the completion of preventive service treatment, leave preventive maintenance door hanger on backside of front door. If pest activity was found DO NOT schedule any treatments with tenant
10. Return to rental office, give the manager any notes from service. Notes should include any pest activity noticed, positive inspections, sanitation issues, & any recommendations for treatments going forward
11. Return to truck, complete Pest Pac and work order system. Always placing any pictures taken during service into work order system. If unit is NOT in work order system, place all service information into Pest Pac notes
12. Press completed service on Pest Pac, head to next stop on schedule.