Carpenter Ants

1. Pull up to apartment complex, park by rental office. Do not park in “future resident parking”

2. Open Pest Pac, press time in

3. Walk into leasing office, Greet the leasing agent, ‘Hi, my name is _____ with Environmental Pest
Management I’m here today to do your pest control. Do you have a list for me? Pick up pest control
list with all keys needed. Go over any special notes the manager may have regarding service. Ask
for property map if you are not familiar with property

4. Go to unit, knock on the door 3 times. If tenant answers the door we introduce ourselves (I’m
“your name” with Environmental Pest Management) Once tenant allows us in we then ask
probing questions about pest related issue; Where have you seen activity? About how long
have you noticed pest issue? ETC. Inform tenant all people & pets in unit will need to stay
away from any treated areas for a minimum of 1 hour following treatment. We do NOT
discuss potential treatment plan with tenant. We do NOT discuss other units, unrelated or
ongoing issues with the tenant. After gathering some information about pest issue, then move
on to visual inspection

5. After knocking 3 times if no one comes to answer the door, we then use key to open the door
and announce yourself (I’m “your name” with Environmental Pest Management) Check to see
if animals are present, if so make sure they are properly secure in a cage in areas we are not

6. Visual inspection inside unit. For multifamily units “Apartment style” This would be inspecting
kitchen, bathroom, exterior walls in living room, & bedroom. As well as any areas tenant
complained of activity. For townhome, condo & duplex units with a basement this inspection
will need to be in basement area around sill plate, behind insulation if needed, exterior walls
in living room, bedroom, & kitchen. If there is an accessible crawl space area in the
townhome, condo, or duplex units this area will need to be inspected as well. While
inspecting basement or crawl space sill plate, if any ant frass or activity is noticed we need to
pull out insulation to look for active carpenter ant nest. Make sure to put back any insulation
you pull out. For units with attics, we only inspect or treat attics at specific request of leasing
agent or on site manager. For townhome, condo or duplex units we need to also walk exterior
perimeter of structure, looking for any signs of damaged, wet wood, or carpenter ant activity.
Also inspect around near tree/wooded areas nearest to home. Try to locate active nest

7. Identification after inspection, before treatment. Make sure you are dealing with carpenter
ants & not other ant species such as black field ant

8. Once properly identified formulate a plan for treatment. Carpenter Ants can be controlled with
residual spray, granular bait, liquid bait & dust insecticides. Aerosol fogging agents labeled for
carpenter ants can be used for quick knock down of active carpenter ant nest. EPM preferred
method of treatment is with chemical residual spray, always trying to treat nest directly

9. Interior; Always treat nesting site directly. If nest is not located spraying residual around baseboards of
exterior walls in living room, bedroom, basement or crawl space sill plate & in areas where ants are foraging.
Also spraying residual in rooms with water access such as kitchen, & bathroom baseboards. Carpenter Ant
bait can also be placed in areas where worker ants can consume & take back to nest. This bait will need to
be placed in areas where carpenter ant activity was reported or noticed by technician, as this will be the
areas the ants are foraging. If using liquid Carpenter Ant bait place inside ant bait buffet station, or in cracks
& crevice. Granular carpenter ant bait will also need a ant buffet station, or can be placed in cracks &
crevices. Do NOT place granular bait out in open where can be accessed by children or pets. If using a dust
insecticide that is labeled for carpenter ants, only place in wall voids or behind insulation where it can NOT
be accessed by children or pets. If nest is located we need to spray nest directly with aerosol for quick knock
down. Then spray area with residual spray. If nest is located & treated by technician, he/she then will need to
clean up dead ants & all nesting material, or destroyed insulation

10. When treating a townhome, condo or duplex unit an exterior spray may also be considered at technicians
discretion. If technician feels an exterior spray is needed for a large multifamily building, he/she needs to get
approval from EPM office & leasing office. When treating the exterior of a unit, spraying at the foundation of
unit, & spray any ant mounds directly. If needed you can also place granular carpenter ant bait around
wooded areas, such as rotted trees, & tree lines located around perimeter of unit. Do NOT place granular bait
on top or around residual spray. Do NOT place granular bait out in open where can be accessed by people or

11. Following completion of treatment, leave door hanger on backside of front door with name, time, notes from
service. Notes of service would include specific treatment areas, & follow up instructions, such as if tenant
continues to see active Carpenter Ant activity after 10-14 days following service to report back to office for
follow up. Do NOT schedule follow up service with tenant

12. Return keys to rental office, give the leasing agent any notes from service. These notes need
to include activity levels, sanitation issues, clean up, moisture issues, & wood damage that
may need to be assessed by maintenance

13. Return to truck, complete Pest Pac and work order system. Always placing any pictures taken
during service into work order system

14. Press completed service on Pest Pac, head to next stop on schedule