Pull up to apartment complex, park by rental office. Do not park in “future resident parking”
Open Pest Pac, press time in
Walk into leasing office, Greet the leasing agent, ‘Hi, my name is _____ with Environmental Pest Management I’m here today to do your pest control. Do you have a list for me? Pick up pest control list with all keys needed. Go over any special notes the manager may have regarding service. Ask for property map if you are not familiar with property
Go to unit, knock on the door 3 times. If tenant answers the door we introduce ourselves (I’m “your name” with Environmental Pest Management) Once tenant allows us in we then ask probing questions about pest related issue; What type of pest activity is being noticed? Where have you seen activity? About how long have you noticed pest issue? Have you been using any self treatment sprays or powders? ETC. Inform tenant all people & pets in unit will need to stay away from any treated areas for a minimum of 1 hour following treatment. We do NOT discuss potential treatment plan with tenant. We do NOT discuss other units, unrelated or ongoing issues with the tenant. After gathering some information about pest issue, then move on to visual inspection
After knocking 3 times if no one comes to answer the door, we then use key to open the door and announce yourself (I’m “your name” with Environmental Pest Management) Check to see if animals are present, if so make sure they are properly secure in a cage in areas we are not treating.
Occasional Invaders are classified as insects and other arthropods that sporadically enter structures, sometimes in large numbers. They invade structures when conditions indoors are better than outdoor conditions, & can also be forced into unit from weather conditions
Examples of occasional invaders are but not limited to centipedes, millipedes, pill-bugs, spiders, beetles “except carpet beetles”, stink bugs, earwigs, etc.
Visual Inspection; For service in multifamily units “Apartment style” technician should inspect water sources in kitchen, bathroom, exterior walls in living room, bedrooms & possible entry points around window frames & doorway thresholds. For townhome, condo, & duplex units with a basement technician will also need to inspect basement area for occasional pest activity as well. Inspection should also focus on any conditions around unit that are leading to pest problem. Meaning any type of water, sanitation or exclusion work that may need fixed to eliminate pest problem will need to be documented by technician. Document by taking a picture of issue, also taking a picture of unit number on front door reporting to leasing agent following service & put information into work order system
Formulate treatment plan; After pest identification form a treatment plan to eliminate occasional pest activity. Occasional invaders can be controlled with chemical residual sprays, dust insecticides, & granular insecticides labeled for type of pest. EPM preferred method of treatment for occasional pest activity is with chemical residual spray in the form of Talstar P, for mixture rates revert to approved chemical list If no pest activity is noticed at time of service, technician should still spray residual around areas of concern or possible pest entry areas as preventive service.
Once treatment plan is formed technician will spray residual chemical at areas of pest activity. Spraying baseboards in bedrooms, living room, kitchen, bathroom, doorway thresholds, & window frames. An exterior spray may also be needed at technicians discretion. For large multifamily buildings technician can spray around specific unit. Never spray entire multifamily building without approval from EPM office prior to service. For townhome, condo or duplex units with patio area, technician should spray chemical residual around foundation, doorway thresholds & window frames. If technician feels its necessary to use dust or granular insecticides they are to be placed in cracks & crevices around treatment area. Never place dust or granules in open areas where people or pets can access
Following the completion of treatment, leave door hanger on backside of front door, with name, time, and any service notes. Service notes would include areas where chemicals were applied in unit
Return keys to rental office, give the manager any service notes from treatments. Notes should include activity levels, sanitation issues, & any recommendations for exclusion work that maintenance may need to address
Return to truck, complete Pest Pac and work order system. Always placing any pictures taken during service into work order system. If unit is NOT in work order system, place all service information into Pest Pac notes
Press completed service on Pest Pac, head to next stop on schedule
Jason Carpenter is the founder of Environmental Pest Management. He has worked in the pest control industry for 28 years and started the company out of his basement. He is responsible for determining the vision, strategic planning and family succession of the business. In 2005, Jason created a patented software solution that allows property managers to pin point levels of pest infestations. He enjoys golf, cycling, cigars and billiards.
Karen Carpenter runs EPMs back of the house. From accounting to scheduling, you can count on Karen to put your smallest need before all others. Karen grew up in Westerville, Ohio and graduated from Worthington Christian High School. Karen received her bachelor’s degree in 1994 from Muskingum College. After completing college, Karen went on to pursue a career in management/sales for such companies as Marriott and Doubletree hotels, and Lens Crafters. Karen’s biggest joy is raising her daughter, Kayla in Lewis Center, Ohio.
Patrick brings over 25 years of diverse business and financial experience, serving in various leadership roles within the retail and manufacturing industries. Patrick received his BSBA in Accounting and Finance from The Ohio State University and obtained his Executive MBA from Quantic School of Business and Technology. He also volunteers as a mentor and facilitator for SeaChange, an accelerator and training program for social enterprise entrepreneurs.
Brandon is the owner’s eldest son and has grown up in the family business. Beginning at a young age, Brandon and his younger brother, Blake, would go out into the field with their father to pitch in to observe and help out on termite jobs and late night wildlife animal calls. In fact, Brandon earned his first "paycheck" by working every day over his 7th grade spring break vacation to earn money for a bicycle. Today, Brandon has learned while on the job and has worked his way up in the company as a result of his dedication and perseverance.
Michael is a transplant from Cincinnati who found his home in Columbus and at EPM in the summer of 2015. Whether he is routing out termites or taking down a pesky bee nest, he is ready to get rid of any pest. When he isn’t at work he enjoys hiking and playing soccer with his son.
Known for always wearing heels, Sarah grew up in Ohio and attended The Ohio State University. Currently residing in Dallas, she is the mother of three children and has what she describes as “the best job ever!” Although working with property managers is her specialty, no task is too big or too small for Sarah. She is dedicated to providing quality service and constantly strives to meet or exceed expectations for our clients.
If Julie isn’t on the drag strip cheering and keeping track of her two teenage boys times, she is keeping track of our financials. Growing up in the heart of Westerville, Julie attended Westerville South High School and went on to receive her business degree from Ohio University in Marketing. Previously, Julie worked as a buyer at Sygma Network and ran the financials for her family business- Gracie Fire Protection. A resident of Grove City she enjoys traveling the country (in their RV), skiing, watching movies and spending time with her family.
Rob is a seasoned professional with a diverse background that reflects his commitment to excellence and versatility. With 20+ years of experience in sales, he has consistently demonstrated a keen understanding of market dynamics, customer relations, and strategic business development.
In addition to his successful corporate career, Rob spent 10 years serving in Naval Special Warfare, where he honed his leadership skills, resilience, and dedication to a higher cause. His time in the special operations equipped him with a unique perspective on teamwork, discipline, and problem-solving.
Outside of his professional life, Rob is an avid competitive Jiu-Jitsu athlete. His passion for the sport not only showcases his commitment to personal fitness but also highlights his drive for continuous improvement and mental toughness. In the arena of Jiu-Jitsu, he finds both a physical challenge and a mental sanctuary.
Beyond his career and athletic pursuits, Rob is a devoted father to an amazing 11-year-old daughter. Family is at the core of his values, and he strives to instill the same principles of discipline, determination, and compassion in his daughter's life.
Pests impact the restaurant business more than any other industry. Even small infestations can mean bad reviews, a loss of customers or even having your business shut down by the health inspector. Environmental Pest Management is here to keep that from happening by helping you eliminating pests to keep your restaurant profitable.Our team begins with a thorough inspection, inside and out. From there we develop a plan tailored to your unique needs. Using the latest products, techniques and technology, we keep your restaurant running smoothly and cleanly.
Hospitality / Lodging
With the advent of social media, all it takes is one customer to experience a pest problem and your reputation could suffer irreparable damage. When you partner with Environmental Pest Management to keep your property pest free and profitable.
The health of your patients and employees depends upon a clean environment. That includes every space inside and outside your facility. Environmental Pest Management is dedicated to keeping your facility free of insect and rodent infestations that can bring and spread illness.
Working with you, we develop a pest management plan suited to your needs. We focus on the use of products and techniques that minimize the risk exposure to chemicals. We train staff on how to prevent pests. And we’re dedicated to open communication to ensure that we’re interacting appropriately with your staff and patients.
Industrial / Warehouse
Rodents, termites and other pests can cause countless dollars in damage to warehouse structures and items stored inside. This can also pose safety concerns for employees and impact retention. Whether you have an existing pest problem or looking to proactively prevent infestations, Environmental Pest Management is your partner.
Our technicians will inspect your structure to identify pests and potential areas of pest access. From there, we eliminate existing pests using the latest technology and proven techniques.Don’t suffer from a loss of profits or incur the cost of repairing damaged property or products. Work with Environmental Pest Management to keep your warehouse remains pest free, so you can stay focused on providing quality products or services instead of worrying about pests.
You want your office space to attract tenants who add value, not pests that drive potential lease opportunities away. We know the challenges that come with managing pests across multiple rooms and floors. Our experts take the time to understand your unique space and deliver pest-elimination service matched to your needs.
Our propitiatory, easy to use, online Work Order System allows property managers to pinpoint areas of infestation using a 3-D image of your structure, enabling our technicians to respond quickly and effectively. An audit trail is kept so we know exactly what has worked in the past and we can continue to build more effective solutions to keep your office building pest free.
Stadium / Area Management
Providing a pest-free experience is a critical task for any stadium or arena owner, manager and employee. We know that even one incident can be detrimental for your venue, leading to empty seats and profit losses. Our team understands the unique challenges you face. We work with you to create a comprehensive plan that eliminates pests, including flies, roaches and rodents. Calling Environmental Pest Management is the first step to a pest-free facility.