Flies + Fruit fly
Greeting + “How To” S.O.P.
- Park truck on curb/street in front of customers home
- Open Pest Pac, click Time In
- Grab a pair of booties(don’t put on yet)
- Walk up to front door by using the sidewalk(do not walk in yard)
- Ring doorbell and step back so customer has room to open the door
- Introduce yourself with “Either Good Morning or Good Afternoon, I’m “your name” with Environmental Pest Management”, all while making eye contact with customer and give a firm hand shake
- Ask customer if you can enter their home, once they say yes place booties on right before you step into the home
- Ask customer about their pest issue, let them express their concerns, once they are done say “I can certainly help take care of your pest issues”
- Start asking probing questions such as where do you see the activity, how long have you been dealing with the issue, have you had the issue in the past, have you used any of your own products, how many are you seeing, etc.
- Once you have enough information with the pest issue you are dealing with, ask if you can start your inspection of the inside of their home. Start with the areas of concern first, move to other areas of the house for preventive measures (basement, kitchen, bathrooms, interior garage, entry points). Once the interior inspection is completed, move to the exterior (remember to remove booties before going outside)
- Visual inspection: Inspection for Fruit Flies will be in the kitchen around sink/garbage disposal, cabinets, pantry areas, bathroom around & under sink. In basements we will also need to inspect around drains, & any type of food or water source. If you come across any water/moisture issues, or sanitation issues, document them to homeowner & in pest pac
- Identification; Make sure to identify the type of fly species you are dealing with
- Let customer know all findings of your inspection. Come up with a treatment plan that customer is comfortable with. Give customer a rough time frame of how long it’ll take to get rid of the pest issue. Let customer know you the price of the treatment and that you’ll be collecting payment once the treatment is completed.
- Ask customer if they have any pets and or children, if so explain both will need to stay away from all chemical for 3 hours or until dry
- After identification formulate a plan of treatment. For Fruit Flies its best to find source of infestation and eliminate. This could be but not limited to rotten fruits, vegetables, water/drain issues, etc. Fruit flies can be controlled with traps, drain foam and aerosol cans “such as P.I.” labeled for fruit flies for quick knockdown. EPM preferred method of treatment is to find/eliminate source, drain foam in drains, & aerosol for quick knockdown. Natural fruit fly traps or Endzone fly stickers can also be used. If no fruit fly activity is present at time of service technician should still treat with drain foam inside drains as preventive service
- Treat inside drains in areas of activity with drain foam, use fogging agent on fruit fly activity directly for quick knockdown of adults. If using an aerosol fogging agent people, & pets CANNOT be present in unit. Even if pets are in a cage we CANNOT use fogging agents around people or pets. Document any sanitation or areas that need cleaned up to resolve problem and prevent further issue. Could also place natural fruit fly trap in kitchen area such as on counter top or inside cabinets. Or Endzone fly stickers can be placed on walls in areas of activity, on windows or cabinets at technicians discretion.
- Following completion of treatment, go over notes from service. Notes of service would include specific treatment areas, & follow up instructions, such as if customer continues to see active fruit fly activity after 10-14 days following service to report back to EPM office for follow up
- Return keys to rental office, give the leasing agent any notes from service. These notes need to include activity levels, sanitation issues, clean up, or any type of maintenance needed work to be done to fix water/moisture issues
- Return to truck, complete Pest Pac placing all service notes into pest pac
- Press completed service on Pest Pac, head to next stop on schedule
House / Cluster Flies
- Visual inspection; Focus inspection in kitchen, cabinets, pantry, around doorways & window frames. Basements will also need to be inspected for fly activity & possible sources of fly infestation. While inspecting interior of home for any fly activity, be looking for sources and sanitation issues. Sources would include trash, grease, & food debris. Also inspect for any areas where exclusion work is needed. This would be a broken window screen, doorways not sealed tightly, electrical lines, or piping leading into the home that are not sealed. Document any sanitation issues, and exclusion work that is needed. Once interior inspection is successful technician then moves to exterior of home
- Walk around the exterior structure to locate activity/breeding sites
- Always make sure to do inspection prior to treatment so we can identify type of stinging insects.
- Let customer know all findings of your inspection. Come up with a treatment plan that customer is comfortable with. Give customer a rough time frame of how long it’ll take to get rid of the pest issue. Let customer know you the price of the treatment and that you’ll be collecting payment once the treatment is completed
- Ask customer if they have any pets and or children, if so explain both will need to stay away from all chemical for 3 hours or until dry. Also advising that bee activity may get more aggressive following treatment.
- After identification formulate plan of treatment. This plan can include residual spray, aerosol spray for quick knockdown, fly traps “such as endzone stickers”, and clean up plan. EPM preferred method of treatment for House/Cluster Flies is with residual spray, aerosol spray for knockdown & installing fly stickers. Always spraying residual around possible entry point areas. Spraying possible entry points is crucial even if flies are not noticed or noticed in a different area during service. This plan should also include recommendations for exclusion work if needed
- Apply residual spray in areas of concern for fly activity. This could include spot spray on walls where flies are landing/resting, cracks, crevices around window and doorframes. Use aerosol spray labeled for House/Cluster flies directly on fly activity in unit. If using an aerosol fogging agent people, & pets CANNOT be present in unit. Even if pets are in a cage we CANNOT use fogging agents around people or pets. Place flytraps such as endzone stickers around areas of fly activity. This would be on windows, doors, walls, and cabinets. Do NOT place fly stickers on active residual spray
- After treatment is complete, go over service notes with homeowner. These notes will include type of treatment done in home, such as areas of treatment, exclusion work needed, sanitation issues that need cleaned, & follow up instructions. If customer continues to see active fly activity after 10-14 days following service to report back to EPM office for follow up.
- Return to truck, complete Pest Pac. Always placing all service notes into pest pac
- Press completed service on Pest Pac, head to next stop on schedule
Fly Exterior Perimeter Power Spray S.O.P
- The first step in a residential exterior service is a thorough inspection, and cobweb cleaning of the exterior of the structure. These can both be completed at the same time.
- Start by extending the Webster and cleaning cobwebs from the top of the structure downwards.
- Areas with heavy web activity normally include any areas facing water sources/wooded areas, plumbing and electrical lines, down spouts, overhangs, around door and window frames, and corners of walls.
- While cleaning cobwebs. Complete a thorough inspection. This should include looking for things like rodent entry points, conducive conditions for certain insects, and possible repair advice for structural issues that may cause a pest problem.
- After completing the inspection and cobweb cleaning, the next step is to begin to power spray.
- Begin by pulling enough hose out to reach around the entire structure.
- Make note not to damage any path lighting or stored items in the yard when pulling the hose around the house.
- Next, dawn your PPE, start the engine, and turn the nozzle of the spray gun to a pin stream setting. Pin stream spray the area where the foundation meets the soil line. This will ensure the chemical bleeds down and in between this area. This should be done around the entire structure.
- The next step is to use the same pin stream setting to treat the soffits, eaves, facia boards, overhangs, door and window frames, and any other areas on the structure that may harbor pests.
- Make sure not to treat around any open doors or windows. You may also request the homeowner shut these before beginning.
- **Do your best not to get overspray on windows.
- The last spray setting used will be a fan spray. Start by adjusting the nozzle and making a slow fanning motion 3ft up from the soil and 3 ft out from the structure. (The footage may change depending on the insecticide. Always refer to the label for limits to the area that may be sprayed.) -It is important to lightly saturate the soil/mulch when on a fan setting.
- Some insecticides allow you to treat foliage or fan spray paved areas. Please refer to the specific label for these guidelines.
- The last step is to clean and pack up. Start by reeling in the hose. Next, Make sure you haven’t left any chemical or tools lying around. Check to ensure all gates are shut. And lastly check in with the homeowner for any final remarks.