Drain / Indian Meal Moth
Greeting + “How To” S.O.P.
- Park truck on curb/street in front of customers home
- Open Pest Pac, click Time In
- Grab a pair of booties(don’t put on yet)
- Walk up to front door by using the sidewalk(do not walk in yard)
- Ring doorbell and step back so customer has room to open the door
- Introduce yourself with “Either Good Morning or Good Afternoon, I’m “your name” with Environmental Pest Management”, all while making eye contact with customer and give a firm hand shake
- Ask customer if you can enter their home, once they say yes place booties on right before you step into the home
- Ask customer about their pest issue, let them express their concerns, once they are done say “I can certainly help take care of your pest issues”
- Start asking probing questions such as where do you see the activity, how long have you been dealing with the issue, have you had the issue in the past, have you used any of your own products, how many are you seeing, etc.
- Once you have enough information with the pest issue you are dealing with, ask if you can start your inspection of the inside of their home. Start with the areas of concern first, move to other areas of the house for preventive measures (basement, kitchen, bathrooms, interior garage, entry points). Once the interior inspection is completed, move to the exterior (remember to remove booties before going outside)
- Visual inspection; Inspect inside home around all moisture areas. This will focus in kitchen around sink/garbage disposal, bathroom around & under sink. For units with basement we will also need to inspect around drains. Inspecting on walls for adult activity and also checking around sinks for any backup or sanitation issues. If you come across any sanitation issues or water/moisture issues in the home, document to homeowner & in pest pac.
- Identification; After inspection & before treatment identify the type of species of fly
- Let customer know all findings of your inspection. Come up with a treatment plan that customer is comfortable with. Give customer a rough time frame of how long it’ll take to get rid of the pest issue. Let customer know you the price of the treatment and that you’ll be collecting payment once the treatment is completed.
- Formulate plan of treatment after identification; Drain Flies are best controlled by finding and removing breeding site. Which is the organic material collected in the drain. This would require the use of drain foam treatment. Can also use aerosol fogging agents “such as P.I.” labeled for drain moth activity for quick knockdown where adult Drain Flies are present. EPM preferred method of treatment is foam treating drain sites, flushing/fogging active adult drain flies. If drain moths are not present at time of service, technician will still need to treat drains with drain foam as preventive
- Treat drains in kitchen, bathroom & if present any basement drains with Invade Hot Spot probiotic foaming cleaner. Fogging area where adult drain flies are present
- Following completion of treatment, Notes of service would include specific treatment areas, & follow up instructions, such as if customer continues to see active drain moth activity after 10-14 days following service to report back to EPM office for follow up
- Return to truck, complete Pest Pac. Always placing any notes relative to service into comments of pest pac
- Press completed service on Pest Pac,
- head to next stop on schedule
Indian Meal Moth Inspection
- Inspect around home for any activity and sources contributing to Pantry Pest or Stored Product Pest. These will be food sources such as but not limited to nuts, dried fruit, boxed grains, rice, flour, etc. Areas of activity will mainly be the kitchen, corners of ceiling, cabinets and pantry closet. If unit has a basement, then we will also need to inspect for any stored food or sources contributing to Indian Meal Moth activity
- Identify species; It is important that we identify type of species so that we can formulate treatment plan accordingly. Always try to find and eliminate sources contributing to pest. If we see any food sources contributing to the pest problem during service, we need to make recommendations for home owner to remove. If no sources are found during service, recommendation needs to be made for home owner to go through boxed and food items
- Let customer know all findings of your inspection. Come up with a treatment plan that customer is comfortable with. Give customer a rough time frame of how long it’ll take to get rid of the pest issue. Let customer know you the price of the treatment and that you’ll be collecting payment once the treatment is completed
- Ask customer if they have any pets and or children, if so explain both will need to stay away from all chemical for 3 hours or until dry
Indian Meal Moth / Pantry Pest SOP
- Formulate plan of treatment. For Indian Meal Moths we can control with chemical residual. Also an aerosol spray “such as P.I.” that is labeled for Indian Meal Moths can be used for quick knockdown. EPM preferred method of treatment for Indian meal moths is with chemical residual spray of general insecticide labeled for Indian meal moths.
- Make sure home is prepared for service. For Pantry Pest/Indian Meal Moth treatments tenant needs to have pantry closet, shelves & cabinets completely emptied out
- When using chemical residual: Spray areas where pest is present & nesting. This would be spot treatment, cracks, crevices in kitchen, ceilings, cabinets, pantry, pantry shelves and baseboards. If pest is not present during inspection technician should spray areas of potential activity as preventive. Take any pictures of sanitation that is contributing to issue. Sanitation issues will be grease around walls, appliances, food debris in cabinets, & on floors. If any pictures are taken be sure to take picture of unit front door to document.
- Following the completion of treatment, Service notes would include areas where chemicals were applied in home, any recommendations for home owner to go through food products to find & eliminate source
- Return to truck, complete Pest Pac. Always place all service information into Pest Pac notes
- Press completed service on Pest Pac, head to next stop on schedule