Business Growth: It Takes a Village

Karen Carpenter, COO Several years ago, I asked my business owners peer group, “How do you know when it’s time to hire a bookkeeper?” To a person, they all said, “Oh, you will know.” And they were right. It was like when I asked…

The EPM Way: A Whole New Level of Service

As you may already know, our one-of-a-kind operating model, including our proprietary Work Order System, helps property managers do their jobs more effectively, while keeping their properties pest-free and their residents happy. But what…

Team Member Spotlight: Shanna Davis

Let Me Tell You About Shanna By Karen Carpenter, COO When Shanna joined us a little more than two years ago, she was hired in as a Property Management Coordinator. In this role it was her job to make sure our numerous multi-unit properties…

Grow Our People, Grow Our Business

By Karen Carpenter, COO  Environmental Pest Management has been fortunate to experience tremendous growth over the last twenty years, and especially so this past year. Much of that growth has been a result of building a strong company culture…

Team Member Spotlight: Mike England

Let Me Tell You About Mike By Karen Carpenter, COO You just can’t work for Environmental Pest Management if you don’t genuinely care. Caring is one of the things we do best, and our certified pest management technician trainer, Mike…

Leadership Lesson #1: Let Go

Environmental Pest Management will soon be celebrating its 20th anniversary, so I’ve been thinking a lot about how the business has evolved over this time. And as we head into our next 20 years, I’ve also been thinking about what I’ve…

Why We Are a “Best” Place to Work

By Karen Carpenter, COO Every business owner I know – even many I don’t – are finding the current hiring climate challenging, to put it mildly. Visit a store, walk down the block, or peruse a company’s social media channel, and you’ll…

The EPM Way: Every Customer is a VIP

When one of our Pest Management Professionals walks into an apartment unit for the first time, they never know what – or whom – they’re going to encounter. But we’ve set high standards for delivering exceptional experiences, and…

Team Member Spotlight: Sarah Baughman

Let Me Tell You About Sarah By Karen Carpenter, COO It’s hard to put into words how much Sarah means to EPM, as well as to Jason and me personally. She is not only a trusted confidant and advisor, but she also treats EPM as if it’s…

Who Cares? We Do!

By Karen Carpenter, COO Caring for others is just my way. It’s not merely how I feel about someone or something; it’s how I behave toward them. So, it’s only natural that I’ve built caring for others into the very fabric of our company.…