
Team Member Spotlight: Mike England
UncategorizedLet Me Tell You About Mike
By Karen Carpenter, COO
You just can’t work for Environmental Pest Management if you don’t genuinely care. Caring is one of the things we do best, and our certified pest management technician trainer, Mike…

Leadership Lesson #1: Let Go
NewlettersEnvironmental Pest Management will soon be celebrating its 20th anniversary, so I’ve been thinking a lot about how the business has evolved over this time. And as we head into our next 20 years, I’ve also been thinking about what I’ve…

Why We Are a “Best” Place to Work
UncategorizedBy Karen Carpenter, COO
Every business owner I know – even many I don’t – are finding the current hiring climate challenging, to put it mildly. Visit a store, walk down the block, or peruse a company’s social media channel, and you’ll…

The EPM Way: Every Customer is a VIP
Uncategorized
When one of our Pest Management Professionals walks into an apartment unit for the first time, they never know what – or whom – they’re going to encounter. But we’ve set high standards for delivering exceptional experiences, and…

Team Member Spotlight: Sarah Baughman
UncategorizedLet Me Tell You About Sarah
By Karen Carpenter, COO
It’s hard to put into words how much Sarah means to EPM, as well as to Jason and me personally. She is not only a trusted confidant and advisor, but she also treats EPM as if it’s…

Who Cares? We Do!
UncategorizedBy Karen Carpenter, COO
Caring for others is just my way. It’s not merely how I feel about someone or something; it’s how I behave toward them. So, it’s only natural that I’ve built caring for others into the very fabric of our company.…

Team Member Spotlight: Brandon Miller
UncategorizedLet Me Tell You About Brandon Miller
By Karen Carpenter, COO
You know that expression “big shoes to fill?” That’s what comes to mind when I think about our technicians who work with our long-time residential customers. Trust and communication…

Marriage and Business: Finding Balance
UncategorizedAs I’ve shared in previous articles, EPM is a family-run business. Led by myself, my wife Karen, and our son Brandon, our company is known across central Ohio for its exceptional customer service and for its compassionate and empathetic culture.…

Team Member Spotlight: Michael McKibben
UncategorizedLet Me Tell You About Michael McKibben
By Karen Carpenter, COO
I know you’re not supposed to have favorites. Not when it comes to your kids, and certainly not when it comes to your employees. But I do have a favorite story about how one…

The EPM Way: Healthier Senior Living
UncategorizedWe’re not exterminators. We’re problem-solvers. Our team works tirelessly to make sure our customers live healthy, happy, pest-free lives. So, we love hearing from our property management clients that we are accomplishing our mission. Here’s…