Team Member Spotlight: Mike England

Let Me Tell You About Mike By Karen Carpenter, COO You just can’t work for Environmental Pest Management if you don’t genuinely care. Caring is one of the things we do best, and our certified pest management technician trainer, Mike…
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Leadership Lesson #1: Let Go

Environmental Pest Management will soon be celebrating its 20th anniversary, so I’ve been thinking a lot about how the business has evolved over this time. And as we head into our next 20 years, I’ve also been thinking about what I’ve…
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Why We Are a “Best” Place to Work

By Karen Carpenter, COO Every business owner I know – even many I don’t – are finding the current hiring climate challenging, to put it mildly. Visit a store, walk down the block, or peruse a company’s social media channel, and you’ll…
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The EPM Way: Every Customer is a VIP

When one of our Pest Management Professionals walks into an apartment unit for the first time, they never know what – or whom – they’re going to encounter. But we’ve set high standards for delivering exceptional experiences, and…
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Team Member Spotlight: Sarah Baughman

Let Me Tell You About Sarah By Karen Carpenter, COO It’s hard to put into words how much Sarah means to EPM, as well as to Jason and me personally. She is not only a trusted confidant and advisor, but she also treats EPM as if it’s…
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Who Cares? We Do!

By Karen Carpenter, COO Caring for others is just my way. It’s not merely how I feel about someone or something; it’s how I behave toward them. So, it’s only natural that I’ve built caring for others into the very fabric of our company.…
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Team Member Spotlight: Brandon Miller

Let Me Tell You About Brandon Miller By Karen Carpenter, COO You know that expression “big shoes to fill?” That’s what comes to mind when I think about our technicians who work with our long-time residential customers. Trust and communication…
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Marriage and Business: Finding Balance

As I’ve shared in previous articles, EPM is a family-run business. Led by myself, my wife Karen, and our son Brandon, our company is known across central Ohio for its exceptional customer service and for its compassionate and empathetic culture.…
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Team Member Spotlight: Michael McKibben

Let Me Tell You About Michael McKibben By Karen Carpenter, COO I know you’re not supposed to have favorites. Not when it comes to your kids, and certainly not when it comes to your employees. But I do have a favorite story about how one…
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The EPM Way: Healthier Senior Living

We’re not exterminators. We’re problem-solvers. Our team works tirelessly to make sure our customers live healthy, happy, pest-free lives. So, we love hearing from our property management clients that we are accomplishing our mission. Here’s…
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