Team Member Spotlight: Michael McKibben

Let Me Tell You About Michael McKibben By Karen Carpenter, COO I know you’re not supposed to have favorites. Not when it comes to your kids, and certainly not when it comes to your employees. But I do have a favorite story about how one…

The EPM Way: Healthier Senior Living

We’re not exterminators. We’re problem-solvers. Our team works tirelessly to make sure our customers live healthy, happy, pest-free lives. So, we love hearing from our property management clients that we are accomplishing our mission. Here’s…

Team Member Spotlight: Julie Ruzicka

Let Me Tell You About Julie By Karen Carpenter, COO Eighteen years ago, as a first-time mom I asked my pediatrician at what age I should stop putting Kayla down for naps. His answer was, “Oh, you’ll know.” Then a few months later,…

Superheroes Don’t Work Alone

As I’ve grown Environmental Pest Management from its early days in 2003, I’ve learned a lot about leadership. One of those learnings is that I am able to wear a lot of hats in my business. Another is that I shouldn’t. One of my…

Team Member Spotlight: Jamie Reisinger

Team Member Spotlight: Jamie Reisinger By Karen Carpenter, COO Sometimes you meet people who you instantaneously click with. Jamie is one of those people. We met for our interview at a Bob Evans, and I remember it so well because Jamie…

Building a Culture of Empathy

I was recently asked to present on the topic of building a great company culture to a group of business owners, many of whom own highly successful companies. Initially humbled by the request, I thought, “Why me? What can I share about company…

Team Member Spotlight: Brandon Carpenter

Let Me Tell You About Brandon By Karen Carpenter, COO Brandon came to work as a technician for EPM in 2012, right out of high school. Looking back over the last nine years, I’m so proud of how much he has grown – as a person and as a…

The EPM Way: Helping Property Managers Help Residents

Thanks to ongoing input and feedback from our property management clients, we’ve perfected a unique operating and service model that effectively addresses the unique pest problems faced by managers of multi-family residential properties. One…

The Key to a Thriving Family Business

Environmental Pest Management is well known throughout central Ohio as a family-owned and family-operated business. In fact, I’m often asked for advice about building a thriving family business. My philosophy is, and always has been, that…

Team Member Spotlight: Kyle Phillips

Let Me Tell You About Kyle By Karen Carpenter, COO We recently celebrated Kyle’s eleventh anniversary at EPM, and I’m thrilled to share this story of our journey together. Kyle was the first hire that I was involved with, and as I…